Shipping information
Shipping methods
With every order from our online store kerinradiance.com, you can receive your package wherever you are – in Greece or abroad.
Shipping in Greece (Standard Delivery)
- Free delivery on orders of €70.00 and above (valid across all of Greece).
- For orders below €70.00:
For orders over 2 kg, the delivery is calculated separately, and the manager will contact you after placing the order.
- Cash on delivery (COD): +€1.40 extra charge.
Delivery time (Greece)
We ship via our trusted partner ACS Courier.
- Estimated delivery time: 5-7 working days.
Shipping to Cyprus
- Orders under €70: €7.00 shipping fee.
- Free shipping on orders €70 and over.
Trusted carrier: ACS
Estimated delivery time: 10-12 working days.
Note: Delivery time may be longer due to bad weather conditions.
Track Your Order
After shipping, you'll receive an email with your tracking number to follow your package online.
Important Information
If your order is returned to us due to incomplete details or non-delivery, we will contact you to arrange a reshipment.
For any delays beyond the estimated delivery time, please reach out to our customer support team.
For any delays beyond the estimated delivery time, please reach out to our customer support team.
Returns & Refunds
At Kerin Radiance, we want every customer to be completely happy with their order. If you need to return an item for any reason, please see the detailed return conditions and process below for both orders within Greece and international orders.
General Return Conditions
Returns are accepted within 14 calendar days from the date of receipt of the goods.
Items must be in their original condition, unused, with no signs of use, and accompanied by the relevant documentation (retail receipt or invoice).
Items must be properly packaged and protected to prevent damage during transit.
The following items are not eligible for return:
For any questions or assistance, please contact our customer support team:
+30 6987377433
info@kerinradiance.gr
Monday-Friday, 08:00-16:00
Items must be in their original condition, unused, with no signs of use, and accompanied by the relevant documentation (retail receipt or invoice).
Items must be properly packaged and protected to prevent damage during transit.
The following items are not eligible for return:
- Products without their original packaging.
- Products that have been used or show signs of use.
For any questions or assistance, please contact our customer support team:
+30 6987377433
info@kerinradiance.gr
Monday-Friday, 08:00-16:00
Incorrect Item / Wrong Quantity (Our Responsibility)
In case of wrong item or incorrect quantity received:
- Full replacement covered by Kerin Radiance.
- Zero additional fees for you.
- Item must be unused and in original packaging.
Damaged or Defective Items
Every product is carefully checked before shipping.
If you receive an item with a manufacturing defect or visible transport-related damage, please get in touch with us within 14 days from the date of receipt.
We will replace the item at no extra cost to you, regardless of the shipping destination.
If you receive an item with a manufacturing defect or visible transport-related damage, please get in touch with us within 14 days from the date of receipt.
We will replace the item at no extra cost to you, regardless of the shipping destination.
Return Costs and Procedure
In case of company error or defective/damaged item
In case of customer-initiated return (e.g., change of mind)
- Returns are processed at no cost to the customer.
- For orders within Greece: We will arrange and cover pickup by courier.
- For international orders: Kerin Radiance will reimburse return shipping costs after agreeing on the procedure with the customer.
In case of customer-initiated return (e.g., change of mind)
- Return shipping costs are borne by the customer.
- For orders from outside Greece: The customer is responsible for choosing and arranging the most convenient shipping method from their country to our office in Greece.
- The company is not liable for delays or loss of packages handled by third-party carriers.
- Returns sent with cash on delivery (COD) or unpaid shipping without prior agreement will not be accepted.
Refunds
Refunds are processed depending on the original payment method:
The cost of the original shipping fee is non-refundable.
- Credit/Debit Card or Stripe: Refund will be issued to the same payment method within 1-5 business days after the return has been approved and processed.
- Bank Transfer or Cash on Delivery: Refund will be made via bank transfer (requires IBAN, recipient's full name, and bank details).
The cost of the original shipping fee is non-refundable.
Helpful Tips
- Contact our support team before sending your return.
- Retain your shipping confirmation / proof of dispatch until the return procedure is finalized.
Summary
- 14 days for returns
- Free return if due to company error or defective product
- Customer bears return shipping costs in case of change of mind
- Personal hygiene products are not eligible for return
Payment Methods
For your convenience, we offer the following payment options depending on your delivery country:
Payment Methods for Orders in Greece
- Cash on Delivery (COD) – Pay when you receive your order
Extra charge: €1.90 (incl. 24% VAT)
- Credit/Debit Card (Visa, Mastercard, and others)
- Stripe
- Bank Transfer
Payment Methods for Orders to Cyprus
- Credit/Debit Card (Visa, Mastercard, and others)
- Stripe
- Bank Transfer